Customer service
A
telephone conversation:
Caller: I’m just making enquiries about the
campsite
Me: That’s fine. What would you like to know?
Caller: What’s the weather doing with you?
Me: It’s a bit wet today
Caller: Oh (significant pause) Is it always like
that?
Me: Not at all. We’ve had a lot of sunshine
this year so far and in May and June we’ve had gorgeous sunsets
Caller: I expect the mountains get in the way
where you are
Me: The sun goes down over Kintyre and shines
right onto Lochranza in summer
Caller: I’ve heard it’s sunny on Islay
Me: That’s nice for Islay
Caller: What are the midges like?
Me: Well, it depends on the conditions.
They’re only around in warm, still weather at dawn and dusk, and we usually
have breezes here that keep them away
Caller: Oh (significant pause) You get a lot of
wind then?
Me: We’re a west coast island ! Actually, today
it’s pretty calm
Caller: Hmmm (significant pause) How much is it for
one person in a small tent?
Me: It’s £8 a night
Caller: What facilities does that include?
Me: The fee includes our lovely hot showers,
hot water for dishwashing; use of a spin dryer, iron and drying cupboard in the
laundry, and a fridge, kettle and microwave in the campers’ room. You don’t pay
extra for using hairdryers…
Caller: I haven’t got much hair. I don’t need a
hairdryer.
Me: Oh dear
Caller: If I decide to come do I need to book a
pitch?
Me: Small tents don’t usually need to book
but we can never guarantee we have space
Caller: I don’t know when I want to come. How
close is town by the way?
Me: Brodick is 14 miles away over a rough
hilly road. On dark nights it’s a very dark road indeed – watch out for the
stags charging about – not to mention the potholes.
It’s a fact that West Scotland is a wild place.
It’s not Bognor
Regis.
No weather forecast
comes anywhere near accuracy regarding the microclimates……… and when the
Atlantic winter gales gather up all their might and howl up the loch, it’s
positively terrifying.
That’s how we
like it.
Caller: Have you got a supermarket?
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